Package management had become a growing concern for apartment communities, even before “safer at home” and “quarantine” became a part of our everyday life. But the pandemic triggered an irreversible trend for consumers, who now rely on e-commerce for even their most basic needs.
Office teams have served as the intermediaries between delivery services and residents, receiving packages on behalf of residents, submitting arrival notifications, and facilitating distribution. It was a time-consuming job, but the emergence of e-commerce has turned the task into a liability.
As we move into 2021, the baseline delivery volume is projected to remain 30% higher, rendering traditional package management infrastructure ineffective. A solution with the ability to scale alongside the increasing number of deliveries is a requirement moving forward in the multifamily space.
Property managers need a package solution that consolidates package services and drastically reduces the number of delivery personnel who require access to the property on a daily basis. By limiting foot traffic in and out of the building, operators can also limit the potential for exposure.