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Transparency should be more than something companies do because they have to. It’s part of creating a better renter experience. Marketers must focus less on vanity metrics and individual leads, and more on qualified prospects and the renter journey as a whole.
AI is a powerful tool that can empower teams, but humans still have to steer the wheel. When technology is thoughtfully deployed into the human side of operations, resident feedback can become more than a measurement. It can become foresight that helps teams create better experiences for residents.
Ultimately, it’s time we acknowledge that mental health is a pressing issue across the workforce, including within the property management industry, and take meaningful steps to address it.
RF Investment Partners announced today the successful exit of Ally Waste Services. This exit marks the culmination of a transformational partnership that began in 2022 and reshaped Ally Waste from a small southwestern valet trash provider into a national managed waste platform.
Nearly every operator uses resident surveys to collect feedback, track satisfaction, and compare property performance across communities. But somewhere along the way, the industry began treating surveys as scoreboards instead of what they were meant to be: operational improvement tools.
From cautious optimism to economic uncertainty, the spring leasing season has featured a variety of dynamics for the rental-housing industry. Tim Bruss, managing director of asset management for San Francisco-based Hamilton Zanze, recently took the time to gauge the pulse of the market.
When grounded in strong methodology, surveys provide a reliable lens into what residents truly value and where communities can improve. By reclaiming the integrity of surveys and applying them thoughtfully, operators can move beyond surface-level online scores and turn resident feedback into significant, actionable insight.
Donaldson Impact Investments, in partnership with New York Life Investment Management and not-for-profit developer, Housing Initiative Partnership (HIP), today announced the acquisition of Yorkshire Apartments, a 326-unit garden-style community in the White Oak neighborhood of Silver Spring, Maryland.