Property management and communication

My recommendations for anyone starting a property management company is to avoid taking shortcuts, particularly on the items that matter most—culture, key initial hires and selecting the best third-party providers. If you can build the most important infrastructure of the ship first, it will float that much better.

Long before the coronavirus outbreak was classified as a pandemic, many apartment management companies created crisis plans for the possibility of widespread disease. So much for planning. It’s painfully clear that the plans were merely guidelines based on hypothetical situations.