Author Archives

Paul Willis

Chatbots Continue to Make Headway

Unlike nearly every other prod think of the early editions of cellphones or high-definition TVs—these AI-fueled bots can learn on the fly. Couple their learning ability with some fine-tuning efforts by their creators, and it should come as no surprise that chatbots are becoming a must-have in the industry.

Hiring and Developing the Right Teams

In the apartment industry, you seldom observe organizations that downplay the employee experience. Great results, average culture doesn’t necessarily qualify as a sizzling tagline. Yet while nearly all organizations claim that they are among the best places to work, it can ring hollow in some instances.

Unleash Your Pet Policies

For decades, pet policies were something of a cookie-cutter concept at apartment communities: Only certain breeds, only certain sizes and a limit of one or two pets per household. Those standard policies, have become antiquated as pet owners constitute one of the fastest growing segments in rental housing.