Customer Service

Engrain Announces Partnership With Jonah Digital

Engrain announced a partnership with Jonah that enables Jonah's customers to add Engrain's market-leading interactive SightMap to its websites to reimagine the shopping experience. The move will be seamless for customers and streamline ordering, license management and support processes.

Industry Trends Report | Week of June 10

The top storylines in multifamily this week are reducing towing, exploring alternative insurance, building codes and costs, community-wide WiFi, marketing channels, collecting resident data, the nuisance of cicadas, Damon Joshua joins Rent. as president and rent declines are decelerating.

What Resident Data Should You Collect? (And Why?)

Effective data collection can enhance the resident experience and improve property management. This not only boosts satisfaction but also strengthens the relationship between residents and management, ultimately enhancing the community's reputation and retention rates​.

Industry Trends Report | Week of June 3

The top storylines in multifamily this week are building a 21st century maintenance team, eliminating parking minimums, winning over NIMBYs, the future of apartment websites, management trends, renters are staying longer, Jen Tindle joins Grace Hill and only five markets were over 3% in rent growth.

Industry Trends Report | Week of May 27

The top storylines in multifamily this week are package delivery and theft, choosing a building name, compliance and live-in aides, the "social" of ESG, top ORM musts, how to approach SEO, office conversions rise in NYC, 33 million properties threatened by hurricanes and investment decline in multifamily.

Industry Trends Report | Week of May 20

The top storylines in multifamily this week are going paperless, helping independent rental owners, challenging assumptions about operations, EVs and convenience, humanizing content, HUD warning about AI, Connexus's new president and COO, Buckingham's new EVP and squatters legislation.

Challenging Assumptions About Apartment Operations

In today’s multifamily landscape, understanding resident preferences is paramount. At the Apartment Innovation and Marketing Conference, industry leaders debunked assumptions with hard data. Reliable cell reception is the most desired amenity and five-star reviews don't have the perceived influence.