Customer Service

Industry Trends Report | Week of October 7

The top storylines in multifamily this week are amenity fees vs. junk fees, navigating pet-friendly communities, halloween event ideas, the surge in deliveries and package management, bridging the digital divide, Grace Hill'a 2024 Impact Hero Winners, older adults flock to senior housing and rent growth to rise in…

The Price Tag for Superior Service and Convenience

Convenience comes at a premium, but Americans are increasingly willing to pay extra for services that simplify. This has naturally extended to multifamily housing, where residents often seek amenities that enhance their experience. What's critical is the approach they take when charging residents.

A Convenience Conundrum: The Burden of Same Day Delivery

The age of one-click purchases and same-day deliveries has created a new kind of monster — a significant increase in package deliveries to multifamily properties. The allure of free and immediate shipping, however, is reaching a tipping point for retailers and multifamily communities. It's making life difficult for…

Industry Trends Report | Week of September 23

The top storylines in multifamily this week are resident incentives, hybrid work shapes design, smoking and accommodation requests, how AI is transforming maintenance, centralization popularity rising, project delays, oversupply conditions improving and how the rate cut affects multifamily investing.

Industry Trends Report | Week of September 16

The top storylines in multifamily this week are rewards programs, Harris vs. Trump on housing, cooling through the ground, how online reviews impact communities, e-mail marketing for multifamily, revenue management legislation, the Fed drops interest rates, multifamily completions surge again and Amazon orders employees back to the office.

The Impact of Online Reviews

Reputation management and online reviews can be a huge burden on time and resources. What we do know is that reviews have a direct impact on the renter’s decision to lease, renew and recommend a property. This episode unpacks the most important amenities and features that affect online…

Industry Trends Report | Week of September 9

The top storylines in multifamily this week are e-commerce and the package surge, setting workplace boundaries, maintenance issues and substitute housing, parking and resident satisfaction, using AI to streamline, medical services as an amenity, apartment affordability, inflation at three-year low and Freddie Mac's new CEO.