by Matt Ruedlinger and Courtney Smith
Reputation management and online reviews can be a huge burden on time and resources. What we do know is that reviews have a direct impact on the renter’s decision to lease, renew and recommend a property. Katie Ritter, National Director for Multifamily at Widewail, and Cory Smith, VP at Zark Parking Solutions, unpack the 2024 Widewail Voice of the Resident Report and its valuable insights, including the most important amenities and features that affect online reviews. They explore how to reduce negative reviews and increase positive reviews for not only better reputation scores, but higher retention and lower turnover. Download your copy of the report here.
Listen to the podcast at Apartments on the Go.