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Given the recent softening of demand for new leases, it is prudent for executives in the industry to adopt a broader perspective to resident retention. Rather than viewing residents only as customers of one community and one apartment home, operators should view them as customers of their brand.
The top storylines in multifamily this week are crafting pet policies, Hamilton Zane CEO on the 2024 outlook, the missing middle housing, building a tech stack, using tech to cut expenses, word-of-mouth marketing, zoning and development, high-risk housing and challenges to economic recovery.
Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2024 Kingsley Excellence Awards and the 2023 Ellis Customer Experience Best in Class Award for Resident Surveys.
Part of the reason the industry fell behind on the pet-friendliness meter is due to standardized policies, many of them antiquated and replete with many of the restrictions and concepts mentioned above. A perfect pet policy is one that covers the general bases above as well as the…
Many operators have learned through trial and error that a more measured approach is required when building a tech stack. At the outset, the primary questions to ask are what impacts the tech will have on your team, on residents, and from a corporate perspective.
The top storylines in multifamily this week are the student housing outlook, modular in multifamily, residents who smoke, when to centralize, the best places for AI, ChatGPT and automation, L.A. City Council blocks some evictions, high interest rates and Colorado introduces maintenance regulations.
The top storylines in multifamily this week are the post-holiday package rush, human trafficking, changing resident preferences, tech trends this year, naming communities to boost SEO, Cushman & Wakefield partners with Microsoft, the surge in rental fraud, source of income laws and cap rates.
Fetch announced an initiative to solve the unique package management issues facing student housing operators. Multifamily operators with both market rate and student housing communities in their portfolios estimate their student housing properties receive between 30% and 50% more packages.