Resident Retention

Parking Problems? 3 Steps to Rev Up Resident Satisfaction

With more than 30% of residential communities suffering from parking pains, it's a no-brainer to navigate these parking pitfalls toward smoother satisfaction rates. During planning and budget season, when the weight of cost-intensive solutions feel heavy, consider three steps to solve parking without additional investment.

Industry Trends Report | Week of September 2

The top storylines in multifamily this week are high-speed internet and reliable cell reception, mystery shopping, fall package surge, finding lost pets, managed WiFi, marketing's growing influence in decision-making, Sun Belt growth and how the potential Fed rate cut will affect multifamily.

Industry Trends Report | Week of August 19

The top storylines in multifamily this week are overcoming outsourcing fears, investment properties, parking problems and reputation, creating excellent customer experiences, lower energy consumption, marketing data points, top cities for job growth and when demolitions gain favor over conversions.

How Parking Problems Undermine Your Community’s Reputation

Parking issues significantly impact the reputation of multifamily communities. Poor parking experiences contribute to more than 11% of bad reviews, which can lower overall ratings and deter potential residents. Addressing parking challenges is difficult since expanding parking spaces is often impractical.

Marketing Data Points That Matter

Key performance indicators (KPIs) are an important component of assessing the effectiveness of multifamily marketing campaigns. All data can be useful, but in an age where information is almost limitless, it's important to understand which points are the most relevant. The MHN Executive Council share the KPIs that…

Overcoming the Fear of Outsourcing

Outsourcing is becoming an increasingly popular strategy for multifamily owners and operators looking to streamline operations, reduce costs and focus on their core competencies. Companies are certainly not alone, however, when feeling hesitant to turn over the reins. Fortunately, these fears can be easily overcome.

Industry Trends Report | Week of August 5

The top storylines in multifamily this week are the resident experience, team-building for success, deposit-free renting, communities that lead in innovation, leasing efficiency via automation, data insights for marketing, renters outpacing homeowners, new multifamily opportunities and abandon projects.

What’s Driving the Resident Experience?

Consumers are hitting all sorts of review sites before they say 'go time' on a purchase. Given the importance placed upon reviews, the resident experience is one of the most important focuses for owners and operators. For many potential residents, this area will play an important role in…