Ellis

Mystery shops are crucial in the multifamily industry, helping teams understand the customer experience from beginning to end. BetterBot and Ellis Partners, acquired by Grace Hill in 2022, have created a solution that helps more thoroughly evaluate a prospective consumer shopping experience.

Grace Hill, an innovator of talent and customer management solutions for commercial and multi-family real estate, announced today that it has acquired Edge2Learn, an e-learning company, and Ellis Partners in Management Solutions, a provider of mystery shopping and resident and employee surveys.