Mystery shops are crucial in the multifamily industry because they help teams understand the customer experience from beginning to end. These programs help make business decisions and fill any gaps in the process. Together, BetterBot and Ellis Partners, which was acquired by Grace Hill in 2022, have created a solution that helps property management companies more thoroughly evaluate a prospective consumer shopping experience.

BetterBot compliments leasing teams by working with them to create a seamless experience. By using AI and lead nurturing, prospects are never missed. Organizations can rest easy knowing that each potential customer is attended to. 
Together, BetterBot and Ellis Partners have a combined solution that helps property management companies more thoroughly evaluate a prospective consumer shopping experience.

“Mystery shopping is a key component to giving multifamily companies a comprehensive overview of the customer experience, highlighting a leasing team’s strengths and giving insight to areas that require improvement,” Kendall Pretzer, CEO of Grace Hill. “These AI-friendly mystery shops allow for easier access to the data necessary to help teams offer the optimal customer experience. We’re excited to show our clients how BetterBot’s integration with Ellis will help them improve the quality of their service.”

In addition to assisting with the leasing process, BetterBot can now be integrated into the mystery shop experience so that every step of your processes are visible to your team. 

“Utilizing AI helps take menial tasks off the leasing team so that they can focus on providing the best customer service to anyone who walks through their door,” says BetterBot COO & Founder Robert Turnbull. “Now, you can easily track the process with our mystery shop-friendly integrations that we’ve implemented.”