Mystery shops are crucial in the multifamily industry, helping teams understand the customer experience from beginning to end. BetterBot and Ellis Partners, acquired by Grace Hill in 2022, have created a solution that helps more thoroughly evaluate a prospective consumer shopping experience.
To raise the visibility of women in all facets of the multifamily industry, Multifamily Executive is highlighting 10 leaders who are making a difference in the industry. While we share their stories on advancing the industry, they also share valuable advice for their peers and those coming up in the industry.
The top storylines in multifamily this week are pet restrictions, outdoor amenity conversions, transit-oriented development, proptech challenges, selecting the right chatbot, variable-capacity tech for HVAC, construction report, housing affordability and criminal background checks.
Service providers in any industry know the secret to repeat business is rooted in how they treat their customers. Regardless of the product, customers expect a top-tier experience throughout their entire purchasing cycle, from the initial search to post-purchase and all the interactions in between.
There’s been a significant uptick in recent years of ESA accommodation requests. Verifying these requests can be a challenging and time-consuming process. As owners and operators consider ways to reduce ESA fraud, they should consider the impact that adjusting pet policies and fees could have.
Increasingly, multifamily companies are discovering that embracing pet inclusivity by reducing or even eliminating breed and weight restrictions can be a powerful way to boost demand, sign new residents and retain current ones.
Mill Creek Residential, a leading developer, owner-operator and investment manager specializing in premier rental housing across the U.S., today announced the start of preleasing at Modera Germantown, a luxury apartment community located in Nashville’s historic Germantown neighborhood.
Mill Creek Residential, a leading developer, owner-operator, and investment manager specializing in premier rental housing across the U.S., today announced the start of move-ins at Modera Lacey, a garden-style community spanning 26 acres in suburban Olympia.
Grace Hill, the innovator of customer management solutions for multifamily real estate, today announced the launch of text/SMS survey delivery for KingsleySurveys. This new delivery option enables multifamily property managers to increase the number of survey responses from campaigns.
The top storylines in multifamily this week are the Atlanta market, the perils of “unbroken” solutions, millennials and renting, being hardware agnostic, renewals, website accessibility, headwinds and tailwinds in multifamily, rising rents and construction surges.