Resident Retention

Why Residents’ Voices Are Your Best Renewal Asset

By prioritizing authentic resident voices, operators can move beyond surface-level reputation management and toward something far more valuable: a genuinely positive living experience. And in a market where trust is increasingly hard to earn, that authenticity isn’t just an advantage, it’s a necessity.

Industry Trends Report | Week of February 23

Multifamily's top storylines this week are Brickstone's full ownership of The Lodge, move-ins at Modera Rio Salado, Hamilton Zanze Fairways acquisition, towing the Valentine, adapting to industry change, the culture of denial, lessons in utilizing AI, CRE's data fragmentation and brand consistency in emails.

Industry Trends Report | Week of February 16

Multifamily's top storylines this week are the groundbreaking of Mill Creek's Modera Allston, NYC moves closer to rent freeze, overhaul of D.C.'s housing finance, the value of company culture, reasonable accommodations, older renters drive retention, AI's moment in multifamily, discovery funnels changing and the backlash over Ring's surveillance…

The Laundry Room Revolution: Going From Mundane to Modern

Walk into many multifamily laundry rooms, and you’ll likely find the same scenario—fluorescent lighting (probably one flickering), plastic chairs, and a handful of machines. Owners and operators, however, can turn this amenity into a significant differentiator and a source of ancillary revenue.

Why Resident Feedback Is Key For Leasing, Living And Renewals

Actively gathering and acting on resident feedback is essential for improving leasing outcomes, enhancing everyday living experiences and driving lease renewals. Traditional, one-time surveys are no longer sufficient; instead, frequent, targeted pulse surveys and regular check-ins provide timely insights into resident satisfaction.

Industry Trends Report | Week of January 5

Multifamily's top storylines this week are groundbreaking at Modera Paradise Valley, oversupply changes rent cycle, seven CRE predictions for 2026, multifamily's cautious optimism and new challenges, design trends, the community manager's changing role, REBA acquires Markerr, SEO and using AI for energy management.

Industry Trends Report | Week of December 15

Multifamily's top storylines this week are Engrain's new standard on fee transparency, Hamilton Zanze sells Platte View Landing, Ashcroft Capital buys Birchstone Cedar Rapids, tough career lessons, deals and trends that defined 2025, jobs and demand, branding beyond prospect marketing, community blogs and SEO, and rental screening in…