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Property teams are often so consumed by the process surrounding assistance animal accommodation requests that they tend to overlook a very important detail—there are benefits. Whether it's functionality, inclusivity or promoting overall harmony, assistance animals play a positive role.
While understanding the nuances between service and support animals, the specific questions that can be asked and proper protocols for handling the requests are paramount, property teams should also understand the context behind the uptick in requests.
Unfortunately, fraud is not a narrow topic in the apartment world. A panel of industry experts discussed the wide-ranging topic at the Apartmentalize 2023 session Catch Me If You Can . . . And I Bet You Can’t, providing a high-level account of their experiences with fraud and…
If the topic were cut and dried, it would be much easier for property teams. That is not the case with assistance animal accommodation requests, however. They are filled with nuances that can make them very challenging to the untrained eye—and sometimes even to those experienced on the…
It doesn’t matter whether the intentions of the pet owner are pure or deceitful. Accurately evaluating reasonable accommodation requests for assistance animals is paramount for various reasons. Most notably, it can be a liability risk if an illegitimate assistance animal causes damage or injury.