Month: September 2020

Industry Trends Report | Week of Sep. 7

This week's multifamily news hot topics: Covid-19's impact on operations, earning ancillary revenue through pet amenities and services, helping employees cope during the pandemic, criticism mounts against Trump's plan to stop evictions and more.

A Defensive Response Can Damage Your Reputation

When faced with a negative review, responding in a reactionary manner will only serve to erode the situation further. More importantly, the damage will spread far beyond the relationship with the person who posted the review. Keep in mind that you’re not responding to the reviewer.

A Community George Jetson Would Appreciate

When I think of the future of smart home solutions and other technologies in the multifamily industry, George and his family aren't far from my thoughts. In many ways, we're headed for a world they would definitely recognize. Here are five technology-related predictions I have.

Normal Isn’t Coming: Leading Through Change

It has become readily apparent that housing providers don't have the luxury of playing the waiting game until things return to normal. Business as usual isn't coming anytime soon, which has forced industry leaders to adjust on the fly and modify longstanding processes.