Most operators require documentation upon move-in that proves a resident has coverage should unexpected events occur. But there are loopholes. Sometimes residents cancel a policy after moving in and others forget to renew.
It’s Time for Full-Time AC Season
The full-time air-conditioning season is approaching, particularly in the red-hot (pardon the pun) Sun Belt states where apartment growth has been steadily climbing (think Phoenix, among other markets). What is an apartment operator to do?
Digging Through Apartment Self-Touring Data
Demetri Themelis, Co-Founder, Knock; Todd Katler, CEO, Anyone Home; and C.J. Edmonds, Chief Revenue Officer, Smart Rent; discussed what data to consider and the tour-conversion relationship during a session at National Multifamily Housing Council’s OpTech Conference in National Harbor, Md.
Why an SFR Company Recruited a Fast Food Executive
The single-family rental business could learn a lot from a former McDonald’s executive when it comes to customer service, standardized operational consistency and leveraging an abundance of customer data. Progress Residential hired Harish Ramalingam in April as its COO.
How 2020’s Apartment Marketing Technology Revolution is Powering 2021
Marketing technology and interactive sight maps came into their own in 2020 and are being applied even more in 2021. Morgan Porter, digital marketing director at Birchstone Residential, commented on their capabilities and value when it comes to improving the resident journey in a recent blog.
Valet Trash Spikes as Residents Resist Touching Buttons, Door Slides
Waste-hauling challenges are piling up for many apartment communities that are dealing with bored shelter-at-home residents during the Covid-19 pandemic.