The single-family rental business could learn a lot from a former McDonald’s executive when it comes to customer service, standardized operational consistency and leveraging an abundance of customer data. Progress Residential hired Harish Ramalingam in April as its COO.
Marketing technology and interactive sight maps came into their own in 2020 and are being applied even more in 2021. Morgan Porter, digital marketing director at Birchstone Residential, commented on their capabilities and value when it comes to improving the resident journey in a recent blog.
Waste-hauling challenges are piling up for many apartment communities that are dealing with bored shelter-at-home residents during the Covid-19 pandemic.