While renters’ behaviors and preferences have evolved, so have the ways in which they get paid. The gig economy was already on the rise before the pandemic, but remote work and technology expedited this growing workforce, and many renters have volatile incomes.
Most operators require documentation upon move-in that proves a resident has coverage should unexpected events occur. But there are loopholes. Sometimes residents cancel a policy after moving in and others forget to renew.
The full-time air-conditioning season is approaching, particularly in the red-hot (pardon the pun) Sun Belt states where apartment growth has been steadily climbing (think Phoenix, among other markets). What is an apartment operator to do?
Demetri Themelis, Co-Founder, Knock; Todd Katler, CEO, Anyone Home; and C.J. Edmonds, Chief Revenue Officer, Smart Rent; discussed what data to consider and the tour-conversion relationship during a session at National Multifamily Housing Council’s OpTech Conference in National Harbor, Md.
The single-family rental business could learn a lot from a former McDonald’s executive when it comes to customer service, standardized operational consistency and leveraging an abundance of customer data. Progress Residential hired Harish Ramalingam in April as its COO.
Marketing technology and interactive sight maps came into their own in 2020 and are being applied even more in 2021. Morgan Porter, digital marketing director at Birchstone Residential, commented on their capabilities and value when it comes to improving the resident journey in a recent blog.
Waste-hauling challenges are piling up for many apartment communities that are dealing with bored shelter-at-home residents during the Covid-19 pandemic.