by Paul Bergeron

The single-family rental business could learn a lot from a former McDonald’s executive when it comes to customer service, standardized operational consistency and leveraging an abundance of customer data.

Progress Residential, which operates more than 70,000 homes across 29 fast-growing metro areas, hired Harish Ramalingam in April as its COO. He spent the previous nine years in executive management for the leading fast-food chain.

Read Paul Bergeron’s article at GlobeSt.com.