Customer Service

Industry Trends Report | Week of June 23

The top storylines in multifamily this week are inconsistent customer service, operators turn to tech parking challenges, four lessons from the LA fires, preleasing starts at Modera Kierland, NIMBYism solutions, rising apartment renewals, resident feedback, 3D printing poised to enter mainstream and refreshing vs. rebranding.

If Consistency is Key, Inconsistency Makes Renters Turn Theirs In

There's no doubt that residents consider customer service quality a primary factor in their lease renewal decisions. Yet, many owners and operators face significant challenges in delivering consistent service, leading to high resident turnover rates that can severely impact the bottom line. Delays, gaps and inefficiencies remain critical…

Industry Trends Report | Week of May 19

The top storylines in multifamily this week are tech for resident retention, the tough road for energy efficiency, marketing strategies, teams that go above and beyond, Fair Housing and maintenance, the downtown development revival, CAPREIT named a top workplace, multifamily benefits from sidelined homebuyers and NYC's rent stabilization…

Industry Trends Report | Week of May 12

The top storylines in multifamily this week are the importance of rule enforcement, building renter trust, motivating the unmotivated, pet-friendly vacation rentals, remembering Bendix Anderson, FHA loan limits, the AI-powered Otonomus Hotel, marketing metrics and the AI-human touch sweet spot.

Industry Trends Report | Week of May 5

The top storylines in multifamily this week are Grace Hill acquires HelloData, Laurie McCulloh named as REBA COO, multifamily investment surges, modernizing land-constrained cities, swag residents want, repositioning trends and factors, GEO best practices, tips for PPC ads and the future of student housing.

Industry Trends Report | Week of April 28

The top storylines in multifamily this week are Engrain announces next gen of TouchTour, Grace Hill upgrades Realync, Washington set to implement rent control, fee transparency, wellness emphasis growing, tax strategy every owner should know, diversifying marketing, AI tools for multifamily and VR advancing safety training.

Industry Trends Report | Week of April 21

The top storylines in multifamily this week are Grace Hill unveils new partnership program, pivotal year ahead for multifamily, improving market conditions, sustainability and resident well-being, energy-saving techniques, insurance exclusions, proptech essential tools, AI ethics and hyper-intelligent buildings.