THOUGHT LEADERSHIP
Increased Satisfaction Is as Simple as Opting In
by Todd Katler
More than 12 million cars are towed from retail and commercial properties each year. In the case of multifamily, towing is a necessary task to keep residents happy when they find someone illegally parked in their spot. Communities can increase resident satisfaction while reducing the stress of onsite teams by allowing people who live there to help with towing responsibilities.
Read the article in The Multifamily Journal
Hamilton Zanze CEO Shares Insights and 2025 Outlook
by Christine Serlin
Multifamily may see some headwinds heading into 2025 as oversupply in some regions hamper rent growth, says Kurt Houtkooper, CEO of Hamilton Zanze, a multifamily firm with a portfolio of more than 21,000 units in 122 properties in eight states. He predicts that the industry should see stronger fundamentals in 2026 and 2027.
Hey Boomers, Here Come the Zoomers!
by Andrew Ruhland
A clash of generations is growing in the workplace as Boomers—often seen as reliable—clash with Gen Z, who are perceived as the more creative generation. Caught in the middle trying to be heard are Gen X and millennials. For multifamily to achieve success, all generations need to have a place at the table.
MULTIFAMILY TECHNOLOGY
The Evolution of Vendors to Partners in Multifamily Tech
by Matt Ruedlinger and Courtney Linderson
Multifamily owners, operators, property managers and residents have numerous proptech choices when seeking solutions to today’s pain points. Vendors that initially set out to solve a single problem have since evolved into trusted experts in enhancing efficiencies and the resident experience. Joe Settimi, SVP of Renter Solutions at Assurant, discusses tech’s next big challenge: driving business and revenue growth.
Listen to the podcast at Apartments on the Go
A Blueprint for Navigating Technological Changes
by Paul Willis
Whether it’s evolving technology, updated regulations or modified processes, change is a constant in the multifamily landscape. While these changes can be good for increasing efficiency and reducing burnout, any process can face challenges at the start. Supporting associates during the transition is crucial for long-term success.
Streamlining Leasing with AI and Modern Technology
by Stephen Ursery
Today’s apartment hunters like to do things on their time, and the growth of AI in multifamily is making it possible for communities to lease 24/7. Virtual leasing agents can help prospects with basic questions, unit pricing and availability, tour scheduling and the lease application process, lightening the load of onsite teams.
INDUSTRY NEWS
Apartment Supply and Demand Still Out of Sync
by Philippa Maister
Despite a surge in construction, supply and demand in the multifamily industry remain misaligned. Economic uncertainty, high interest rates and elevated construction costs are dampening the delivery of new units, while affordability challenges are exacerbating housing shortages. This imbalance is putting pressure on renters and developers, highlighting the need for innovative solutions and supportive policies.
Rents Forecast to Rise in 2025 and 2026
by John Triplett
Rents are projected to rise in 2025 and 2026 as the oversupply from recent years eases, with rent growth rebounding to historical norms of 3.5%. This is driven by a decline in multifamily construction and a potential market undersupply. Vacancy rates are expected to drop, with rent increases likely exceeding historical averages.
