by Christine Serlin

As the nation hit the one-year mark of COVID-19 pandemic lockdowns, two multifamily leaders shared lessons learned over the past year and what’s ahead for the future during last week’s Multifamily Executive Virtual Summit.

“What I think has changed is how we’re going to address different things in the future,” says Sue Ansel, CEO of Gables Residential. “What impressed me most as an industry, we are much more resilient than I ever thought possible.”

With three days’ notice last spring, companies went from working in a corporate environment to working at home without missing beat, and that should be a lesson that the industry is much better able to address challenges than it had previously given itself credit for, she says.

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