Junk Fees

Whether it’s grocery delivery, meal kits or streaming services, consumers have shown they're willing to pay extra for added value. But when does a convenience fee become a junk fee? As governments scrutinize fees, it's crucial to distinguish between unnecessary costs and those that genuinely reflect the value…

Convenience comes at a premium, but Americans are increasingly willing to pay extra for services that simplify. This has naturally extended to multifamily housing, where residents often seek amenities that enhance their experience. What's critical is the approach they take when charging residents.