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While apartment communities stand ready and willing to do all they can to provide welcoming environments for residents and their assistance animals, there’s no getting around the fact that these animals can present some challenges.
If the topic were cut and dried, it would be much easier for property teams. That is not the case with assistance animal accommodation requests, however. They are filled with nuances that can make them very challenging to the untrained eye—and sometimes even to those experienced on the…
Approximately 60% of the reasonable accommodation requests reviewed and evaluated by PetScreening do not meet the guidelines set forth by the Department of Housing and Urban Development (HUD) or the Fair Housing Act.
Operators should consider using a third-party provider to screen assistance animal accommodation requests. Doing so can mitigate liability, save time and prevent unnecessary lost pet revenues while creating consistent yet unique animal review procedures at all of your apartment communities.
Assistance animals qualify as one of the more complicated topics in rental housing. Operators constantly wrestle with the distinctions between service and support animals, what qualifies as legitimate documentation and how to most efficiently manage their verification processes.