The top storylines in multifamily this week are retaining residents through choice, ESG, emergency response for residents, centralization, data-based decisions, tech for reducing burnout and turnover, operational efficiency challenges, Q4 deals and economists distort the record on rent control.
In the name of efficiency and improved customer and associate experiences, many operators are centralizing leasing and maintenance. Firms that have undertaken the centralization plunge detail how they’ve structured their operations, along with their successes and challenges.
Whereas maintenance efficiency once meant simply completing work orders in a timely fashion, it has assumed a different definition in the current climate. Efficiency is at a premium, and operators are taking new steps to maximize the productivity of their maintenance teams.