All the multifamily news you need
Evictions are as old as multifamily housing. Unfortunately, so is much of the technology that supports eviction practices. It is time for the industry to deploy modern systems and eviction solutions that save time and effort, and that limit the potential for errors and inconsistencies, and aid in…
In multifamily, inconsistent practices deliver consistently sub-optimal results. Lack of clear direction, varied application of community policies and incongruent actions by onsite associates hamper operational success and tarnish the resident experience.
The multifamily industry has a turnover problem, but it’s not the resident turnover we primarily think of. The turnover problem is actually one that has been steadily growing for the last decade. Losing a property manager can take a huge transitional toll on how a community functions.
When property management companies lose staff, they must place more responsibility on a smaller amount of employees, leading to burnout and instability within the group and at the individual buildings. Additionally, employee turnover wastes time and can be costly in the long-term.
By this I mean operators too often think of implementing solutions as an either/or scenario: should we offer guided tours or self-guided tours? Should we have prospects interact with chatbots or leasing agents over the phone? The answer in these situations is almost always “both.”
This week's top multifamily news includes: work-from-home's impact on resident needs, continued confidence in multifamily housing fundamentals, contactless package management, diversity and inclusion in multifamily, the year-end multifamily buying spree and workforce housing development.
Among the top storylines in multifamily housing this week: reevaluating the contactless community hype, reassessing data-sharing processes, the benefits of eliminating breed restrictions, middle-income housing opportunities, apartment investors mulling distressed mall opportunity and apartment values on the rebound.
Inside this issue: modern package management and customer service, preparing for compound disasters, data integration, millions fleeing major cities in pandemic, Jacksonville's shipping container apartments and the future of urban parking due to Covid.