The terms service animals and support animals are used interchangeably. The distinctions between them, however, are very important. While it’s forgivable for those with a cursory understanding to initially believe they are one and the same, property teams would be well advised to know the nuances.
Unfortunately, fraud is not a narrow topic in the apartment world. A panel of industry experts discussed the wide-ranging topic at the Apartmentalize 2023 session Catch Me If You Can . . . And I Bet You Can’t, providing a high-level account of their experiences with fraud and what they are doing to combat it.