Package Management

Industry Trends Report |Week of April 17

The top storylines in multifamily this week are new methods for resident retention, combatting rent growth decline, employee retention, automation and renewals, AI, problems with climate data, flex living, the amenity wars and cities where rent is growing.

NOI Drivers Combat Rent Growth Decline: New Revenue Streams

The typical industry reaction to headwinds is to batten down the hatches, but inflation rates limit the efficacy of reductions. Cuts can trim budgets but also impair retention efforts. Operators are finding renewals, new revenue streams and NOI strategies better positions them to weather the storm.

Package Follow-up Fatigue Stresses Resident Relations

More packages arrive each day at apartment communities, overflowing lockers and storage facilities and making a mess of common areas. Unfortunately, residents feel that urgency first-hand in the form of daily calls, texts, emails and resident portal reminders to pick up their packages.