Reputation Management

Industry Trends Report | Week of May 9

The top storylines in multifamily this week are getting ready for EV charging, benefits of outsourcing, summer maintenance, multifamily investment remains strong, nourishing creativity in the workplace and cleanliness and online reputation.

How Clean Communities Improve Community Reputation

For nearly 25 years, the ability to post an online review has been a way people can either give praise about an experience or share their disappointment and list every single reason why their experience was so bad. Every industry has to deal with it, but for multifamily,…

The Trouble With In-House Review Responses

Multifamily property managers are typically eager to respond to positive feedback in online forums, but conveying an appropriate message becomes complicated when faced with a negative review. It’s understandably difficult to receive negative feedback from a renter.