Resident Retention

A Rewarding Connection: Happy Residents Stay Longer

Rewards motivate residents to continue engaging in business-aligned, positive behavior, and a points-based cash-back program makes them happy to pay rent or refer someone to a community. When residents are happy, they will let others know either by way of an online review or word of mouth.

Resident Happiness Using Rewards

Everyone loves rewards, especially when they get them for doing things they do every day. Ron Klein, Head of Product for Domuso, joins hosts Matt and Courtney to discuss how rewards programs create happy residents by growing the appeal of a property, increasing on-time payments and reducing turnover.

Grace Hill Wins 2024 NAA Supplier of the Year

Grace Hill announced that the company won the 2024 NAA Excellence Award in the Supplier Company of the Year category. Grace Hill was selected based on its ability to adapt to the shifts in the multifamily industry landscape and provide its clients with the most comprehensive solutions.

What’s With the Disappearing Parking Minimums

For those of you plugged into the world of parking, you may have noticed a significant shift in the attitude toward parking in cities across the country. Hundreds of municipalities and two states have begun moving away from their current off-street parking regulations.

How Multifamily Can Combat Growing Package Theft

The multifamily housing industry faces a growing challenge during peak leasing season — package theft. As more residents move into communities and online shopping continues to surge, the volume of packages has also attracted opportunistic thieves.

The Benefits of Assistance Animals at Rental Communities

Property teams are often so consumed by the process surrounding assistance animal accommodation requests that they tend to overlook a very important detail—there are benefits. Whether it's functionality, inclusivity or promoting overall harmony, assistance animals play a positive role.

Industry Trends Report | Week of June 10

The top storylines in multifamily this week are reducing towing, exploring alternative insurance, building codes and costs, community-wide WiFi, marketing channels, collecting resident data, the nuisance of cicadas, Damon Joshua joins Rent. as president and rent declines are decelerating.