Resident Retention

Overcoming the Fear of Outsourcing

Outsourcing is becoming an increasingly popular strategy for multifamily owners and operators looking to streamline operations, reduce costs and focus on their core competencies. Companies are certainly not alone, however, when feeling hesitant to turn over the reins. Fortunately, these fears can be easily overcome.

Industry Trends Report | Week of August 5

The top storylines in multifamily this week are the resident experience, team-building for success, deposit-free renting, communities that lead in innovation, leasing efficiency via automation, data insights for marketing, renters outpacing homeowners, new multifamily opportunities and abandon projects.

What’s Driving the Resident Experience?

Consumers are hitting all sorts of review sites before they say 'go time' on a purchase. Given the importance placed upon reviews, the resident experience is one of the most important focuses for owners and operators. For many potential residents, this area will play an important role in…

Industry Trends Report | Week of July 29

The top storylines in multifamily this week are managed WiFI, multifamily's long-term outlook, hurricane preparation, the keys to start-up success, budget benefits of ORM, crafting engaging social media, multifamily's inflection point and Boston's first LGBTQ+ senior community.

Industry Trends Report | Week of July 22

The top storylines in multifamily this week are outstanding outsourcing, younger generations and their pets, improving the move-in experience, happier residents stay longer, brand voice and SEO writing, supply spike hits markets and strong opposition to Biden's rental cap proposal.

Ways to Make Your Outsourcing Outstanding

Renters expect the home experience to mirror their tech-savvy, convenience-driven lifestyle. As margins continue to be tight, multifamily is leaning on the power of outsourcing to provide an elevated service level. Outsourcing has emerged as a powerful tool to reduce costs and gain a competitive edge.