by Marlena DeFalco

Grace Hill, the innovator of the real estate industry’s only talent management solution covering policies, training and assessment that is designed to drive property performance and reduce operating risk, announced today its top-performing clients for resident satisfaction in 2021. 

The Kingsley Excellence Award program has been recognizing leading communities since 2018. The award program expanded this year to also include a new category for company performance, the KingsleySurveys Elite Five. This recognized the five top-performing multifamily companies across Grace Hill’s three main client tiers.

The top winner in each of the three categories of the KingsleySurveys Elite Five are: 

• Windsor Communities for Tier 1 (>30K units)
• QuadReal for Tier 2 (10,000 – 30,000 units)
• Korman for Tier 3 (<10,000 units)

“We are extremely proud of our clients and are purposeful in celebrating them each year with the industry-recognized Kingsley Excellence Award. These properties and teams are exceeding industry benchmarks and going above and beyond to ensure their residents are satisfied with their living experience,” said Kendall Pretzer, CEO of Grace Hill. “This year, we evolved the award to recognize and highlight not just properties, but also the elite companies who continually strive to deliver industry-leading customer experiences.”

As participants in the Comprehensive Ongoing Resident Evaluation (CORE) program, community teams are able to identify and monitor what matters most to prospects and residents, and implement change to improve the customer experience. 

To earn the award, a property’s resident satisfaction must exceed The Kingsley Index™, which is the most comprehensive performance benchmarking database in the real estate industry, and represents over 6 million prospects and residents surveyed annually.

In the Tier 1 category, which includes clients over 30,000 units (NHMC 50), Windsor Communities takes the top spot.

The remaining Elite Five are:

In the Tier 2 category, which includes clients with 10,000 – 30,000 units, the No. 1 client program for 2021 is QuadReal.

In the Tier 3 category, which includes clients with fewer than 10,000 units, the No. 1 client program is Korman.

To view the complete top 100 list, visit this link.