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It’s easy to fall back on AI to streamline your communication to your residents. However, most people are looking for authenticity—they don’t just want to hear the company party line or to feel like they’re just getting a form letter. The MHN Executive Council shares their tips on…
Residents often run into a communication roadblock when attempting to choose a renewal offer term, communicate newfound needs, or schedule a meeting with on-site teams. Frustration follows because residents see this as their lone opportunity to negotiate.
Automation is a trending topic in multifamily. The emergence of AI technology has further complicated the industry's understanding and definition of automation, contributing to a divergence in adoption and implementation. But the opportunity in automation is undeniable.
Multifamily is placing more pressure on its maintenance teams than ever before. The scope of the work is growing, as companies increasingly assign the upkeep of multiple communities to a single service crew. Teams must work strategically and efficiently to accomplish more with less manpower.