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Automation is a trending topic in multifamily. The emergence of AI technology has further complicated the industry's understanding and definition of automation, contributing to a divergence in adoption and implementation. But the opportunity in automation is undeniable.
For decades, when multifamily operators required a technology solution, they typically had to source it from outside the industry. While many innovations designed for other business sectors could be modified for use by the apartment industry, they often didn’t work as well as operators hoped.
When most people think about “smart home technology,” they immediately envision smart thermostats and lighting, maybe even door locks, doorbells and motion sensors. They think hardware. But it is the software side of smart home tech that has the biggest impact on the bottom line.