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Leveraging Resident-Based Services to Acquire and Retain Quality Residents

In the never-ending effort to attract and retain residents, forward-thinking operators are offering services and amenities that provide financial benefits—to help their communities. In the 2024 Entrata Summit session “Leveraging Resident-Based Services to Acquire and Retain Quality Residents,” a panel of industry experts shared their companies’ success stories.

How Site Teams Can Support Residents in Pet Emergencies

Pet owners seldom want to think about it—what if something happens to my pet? Oftentimes, they are unprepared for emergency situations because they never want to envision them. Property teams never want to encounter an emergency situation, either. But they can take steps to ensure their residents have…

Hamilton Zanze CEO Shares Multifamily Insights and 2025 Outlook

Owner-operator Hamilton Zanze has sponsored the acquisition of over $6.9 billion in multifamily assets primarily in the Western, Southwestern, and Eastern United States since its founding in 2001. Kurt Houtkooper oversees the strategic direction of the firm and is responsible for developing and executing its investment objectives.

The Evolving Role of Fraud Detection in Property Management

Most operators’ fraud prevention process involves readily apparent first steps, such as analyzing credit history, criminal background, and rental history, including any evictions. Many have adopted tools to help make this process more accurate and less cumbersome, but it’s becoming increasingly apparent that more layers are needed.