by Paul Willis

Like the first iteration of pretty much any tool or technology,chatbots had their initial challenges. Endless loops, the inability to understand certain dialects and clumsy handoffs to associates were among the glitches.

But unlike nearly every other prod think of the early editions of cellphones or high-definition TVs—these AI-fueled bots can learn on the fly. Couple their learning ability with some fine-tuning efforts by their creators, and it should come as no surprise that chatbots are becoming a must-have in the industry.

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