Operations

Industry Trends Report | Week of December 8

Multifamily's top storylines this week are Mill Creek's Modera Mystic breaks ground, the upcoming multifamily boom, CRE and the Fed's rate cut, the new era of diverse renters, reflections for 2026, Gen Z renters will dictate multifamily's future, multifamily tech and the new reality, AI in construction and…

How Video is Revolutionizing Resident Communication

Video is transforming how property managers engage residents. By featuring real team members in videos, communities can build trust, familiarity and stronger connections, reassuring residents about who oversees their community. These dynamic formats boost engagement and comprehension compared to static texts or emails.

Top Tech Considerations for Property Owners

It’s never been more clear that adopting and implementing the right tech stack for multifamily operations is no simple task. Whether you’re trying to ramp up tech, like introducing smart home technology, or simplify your tech stack, you have to be strategic in both planning and implementation.

How Mystery Shopping Can Enhance the Resident Experience

Mystery shopping has existed since the 1940s, but, even after 80 years, its presence in the multifamily industry remains underutilized. Mystery shopping can be an excellent tool for ascertaining the customer experience and the effectiveness of on-site teams, as well as a way to assess the digital aspects…

Industry Trends Report | Week of May 20

The top storylines in multifamily this week are going paperless, helping independent rental owners, challenging assumptions about operations, EVs and convenience, humanizing content, HUD warning about AI, Connexus's new president and COO, Buckingham's new EVP and squatters legislation.

Industry Trends Report | Week of March 1

This week's most interesting multifamily storylines include: the impact of Biden's climate goals on multifamily, stalled adaptive reuse projects, apartment marketing keywords, vaccinating multifamily employees, ruling that CDC eviction moratorium is unconstitutional and the focus of operators on service-oriented amenities.