Operations

Industry Trends Report | Week of October 5

Multifamily’s top storylines this week cover fee transparency, resident displacement, AI in marketing and operations, proptech integration, real estate fraud allegations, AI-powered search visibility, and the future of accessible software development.

Industry Trends Report | Week of September 28

Multifamily’s top storylines this week are navigating workplace data privacy, improving the prospective renter journey, creating more intentional community spaces, expanding multifamily partnerships, adapting to rising development costs, leveraging AI for resident insights and improving operations, and advancing the next generation of proptech.

Industry Trends Report | Week of September 21

Multifamily’s top storylines this week are understanding distinct renter mindsets, embracing pet-friendly communities, tracking Nashville’s improving fundamentals, addressing the growing risks of mold, navigating shifting interest rates, evolving property management platforms, combating AI-enabled application fraud, optimizing apartment searches for AI and expanding the future of multifamily connectivity.

Industry Trends Report | Week of August 17

Multifamily's top storylines this week are Quarterra welcomes residents to Emblem Orange Blossom, CAPREIT acquires Bethesda Hill, Hamilton Zanze sponsors The Season acquisition, fire risk, one journey from PR to ops, modern construction, AI in debt collections, agentic AI and tips for better podcasts.

Industry Trends Report | Week of December 8

Multifamily's top storylines this week are Mill Creek's Modera Mystic breaks ground, the upcoming multifamily boom, CRE and the Fed's rate cut, the new era of diverse renters, reflections for 2026, Gen Z renters will dictate multifamily's future, multifamily tech and the new reality, AI in construction and…

How Video is Revolutionizing Resident Communication

Video is transforming how property managers engage residents. By featuring real team members in videos, communities can build trust, familiarity and stronger connections, reassuring residents about who oversees their community. These dynamic formats boost engagement and comprehension compared to static texts or emails.

Top Tech Considerations for Property Owners

It’s never been more clear that adopting and implementing the right tech stack for multifamily operations is no simple task. Whether you’re trying to ramp up tech, like introducing smart home technology, or simplify your tech stack, you have to be strategic in both planning and implementation.

How Mystery Shopping Can Enhance the Resident Experience

Mystery shopping has existed since the 1940s, but, even after 80 years, its presence in the multifamily industry remains underutilized. Mystery shopping can be an excellent tool for ascertaining the customer experience and the effectiveness of on-site teams, as well as a way to assess the digital aspects…