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Every interaction is an opportunity to build trust and loyalty—or to lose it. Investing in the physical environment and the resident relationship creates communities where people want to stay. Hosting community events, creating shared spaces, encouraging connection and helping residents feel at home are part of the process.
You can't make an omelet without breaking eggs. Similarly, you can't create a well-ordered parking ecosystem in a multifamily community without consequences for people parking in spaces they shouldn't be in. Owners and operators can win overall parking satisfaction by allowing their residents to play an active role…
Parking problems can be a significant source of stress and sometimes conflict. In many instances, there's little that can be done to change the situation from an infrastructure standpoint. Many communities have what they have for spaces and the system functions at the whims of resident demand.
The front door has become the new point of sale, and e-commerce has experienced unwavering growth. Multifamily communities face an unprecedented challenge. The once-simple task of receiving a package has transformed into a complex logistical operation that can overwhelm onsite teams and diminish the resident experience.
With more than 30% of residential communities suffering from parking pains, it's a no-brainer to navigate these parking pitfalls toward smoother satisfaction rates. During planning and budget season, when the weight of cost-intensive solutions feel heavy, consider three steps to solve parking without additional investment.
Although having multiple service provider options is appealing for multifamily residents, managed WiFi providers are emerging as an all-encompassing solution. These services offer a blend of features while allowing operators to meet resident demand while simultaneously increasing ROI.
Younger generations, who are the primary drivers of the rental housing industry, now expect a living experience that delivers a new level of convenience and comfort. It may sound harsh, but renters may refuse to rent in a community that fails to adequately meet their tech preferences.
Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2024 Kingsley Excellence Awards and the 2023 Ellis Customer Experience Best in Class Award for Resident Surveys.