retention

Multifamily operators are shifting from reactive problem-solving to proactive strategies by harnessing resident feedback, transforming surveys from a mere tool into an operational roadmap. Key pain points include tours, maintenance and parking—insights that guide targeted enhancements like shared amenity improvements or parking solutions.

Multifamily faces challenges in attracting and retaining residents in the midst of growing competition, and they can ill afford an uphill battle to keep employees. Katie Nelson, Vice President of Marketing for CAPREIT, joins Matt and Courtney to discuss building strong teams for multifamily success.

The top storylines in multifamily this week are incentivizing rent, broader thinking on retention, satisfaction in senior housing, the 2024 social media marketing report, substance over style in social media, prospects in SF turning to TikTok, SCOTUS won't hear rent cases and ending dog breed restrictions.

The automobile is as quintessentially American as apple pie. It is deeply interwoven within our nation’s identity, and we’ve built a nation centered around their existence, including the creation of the interstate highway system, the drive-thru and parking spaces. Lots and lots of parking spaces.

Grace Hill announced the launch of the KingsleySurveys Employee Engagement Program, a comprehensive solution that helps real estate companies retain employees and reduce turnover costs. Losing valuable employees is costly, going beyond just the money spent on hiring and training.

One tug of a loose thread and the whole thing could come unraveled, which aptly frames the challenges many communities face when it comes to parking. On average, 1.7% of your residents are responsible for almost 100% of your towing issues. They can create bigger problems down the…

A community’s maintenance team is the central component to keeping the property operating at peak performance. Ensuring that a community’s maintenance operations continuously run smoothly requires a robust commitment to ongoing training and support.

Low unemployment has made it more difficult for multifamily companies to attract top talent than the industry has faced in the past. A blend of technology and standard training methods crafted into digestible content will help boost retention and reduce hiring challenges and costs.