by Kevin Juhasz
One constant in multifamily is the importance of maintenance teams when it comes to resident retention and lease conversions. A community’s maintenance team is the central component to keeping the property operating at peak performance— from individual apartments to common areas and more. Ensuring that a community’s maintenance operations continuously run smoothly requires a robust commitment to ongoing training and support.
With hiring and retention a continuing challenge in multifamily, a well-built, growth-focused training platform and certification process that also touches on customer service and technology is a must for any company seeking maintenance success.
Read Kevin Juhasz’s article in Multifamily Executive.