Kendall Pretzer

Fair Housing Month: Compliance, Consequences And Transition

April is National Fair Housing Month, celebrating the 56th anniversary of the Fair Housing Act. It's essential for owners, operators and property managers to embrace these laws. However, 2025 could see significant modifications to Fair Housing regulations, and multifamily teams will need to stay on top of the…

The Power of Benchmarking

Benchmarking plays a critical role in organizational success, allowing companies to compare business processes and performance metrics to industry bests or best practices from competitors and other businesses. This enables organizations to identify areas for improvement, set realistic goals and implement strategies

The Budgeting Benefits of Reputation Management

Effective reputation management can lead to higher occupancy rates, resident retention and reduced marketing costs. This proactive approach not only enhances the property's reputation but also translates to significant financial benefits, making it an essential strategy for sustainable management​.

A Healthy Bottom Line Requires Happy Tenants

Regardless of what type of commercial real estate you manage, improvements to tenant satisfaction are central to a healthy bottom line. There is quantifiable evidence of a direct correlation between the contentment of tenants and renewal rates, and higher gross and effective rents.

The Perils of “If It Ain’t Broke, Don’t Fix It”

When things are going well, people tend to let them be. “If it ain’t broke, don’t fix it” is the standard approach when everything flows smoothly. But, what if those “unbroken” solutions are actually causing hidden problems because all the focus is placed on other things?