The single-family rental business could learn a lot from a former McDonald’s executive when it comes to customer service, standardized operational consistency and leveraging an abundance of customer data. Progress Residential hired Harish Ramalingam in April as its COO.
This week’s top multifamily storylines: motivating today’s property management associates, creating value in today’s value-add properties, the pet amenities residents want, thriving single-family rentals, full-service experiences and thoverheating apartment markets.
It’s easy to forget that self-guided tours long been an important part of the professionally managed single-family rental space. Single-family operators have been leaving keys in drop boxes for residents to independently peruse homes for several years.
Among the top storylines in multifamily this week: NMHC Annual Meeting proves to be a new beginning, the top considerations when selecting an access control system, the vast benefits of building a strengths-based multifamily organization, a report says multifamily and single-family rentals will continue to thrive, Boomers are retiring to more places than the Sun Belt and multifamily’s embrace of QR codes.
Inside this issue of the multifamily Industry Trends Report: making business intelligence intelligent, mixed response to Texas lifting mask mandate, residents citing pets as the reason they had to move, NMHC’s expanded commitment to diversity, equity and inclusion, the merger of RPM and CF Real Estate Services and single-family rental values.
Among this week’s top multifamily headlines: the evolution of multifamily performance metrics, developer pivots in 2021, saying goodbye to pet size restrictions, the growing single-family rental land bubble, suburban strength in 2021, and construction material price rebound.