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Monday, March 8th, 2021

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Nearly One in Four Have Sought a New Home Due to Their Pet

By Vince Wong on March 8, 2021 • ( Leave a comment )

Lift the Burden of Package Management from On-Site Teams

By Jennifer Chestnutt on March 5, 2021 • ( Leave a comment )

Industry Trends Report | Week of March 1

By Peter Jakel on March 3, 2021 • ( Leave a comment )

Making Business Intelligence Intelligent

By Paul Willis on March 2, 2021 • ( Leave a comment )

Industry Trends Report | Week of February 22

By Peter Jakel on February 24, 2021 • ( Leave a comment )

How Multifamily Pandemic Investments Are Changing the Industry

By Paul Willis on February 23, 2021 • ( Leave a comment )

Why Removing Negative Reviews Can Be Worse Than Having a Low Score

By Paul Willis on October 27, 2020 • ( Leave a comment )

Prospects expect to see a variety of review content, and often are more concerned with how well the community is addressing resident concerns. The adverse impact of a negative review is lessened if the community team is handling the concern in a friendly and effective manner.

Lessons Learned From Pandemic Have Become Best Practices

By Doug Pike on October 23, 2020 • ( Leave a comment )

The Covid-19 pandemic forced property management companies to adapt on the fly like never before. The industry has implemented new processes and protocols to protect associates and residents alike, and adjusted operations to provide necessary support at the property level.

PANDEMIC PAIN: Dealing With Packages

By Andrew Ruhland on October 21, 2020 • ( Leave a comment )

With more residents spending more time at home during the pandemic, and fewer venturing out to the store for basic supplies, operators have been faced with a flood of packages that has made every week feel like the holiday rush, turning every day into Parcel Armageddon.

SightPlan Acquires Due Diligence Startup InfoTycoon

By Andrew Ruhland on October 21, 2020 • ( Leave a comment )

SightPlan has announced its acquisition of InfoTycoon, a digital due diligence provider. SightPlan intends to use InfoTycoon’s existing due diligence to extend its existing service platform. This will allow the platform to provide a combined solution that covers the entire property life cycle.

Online Shopping Leaves Property Managers with Package Onslaught

By Andrew Ruhland on October 21, 2020 • ( Leave a comment )

Of the countless ways COVID-19 has impacted the multifamily industry, one of the most lasting effects may be package volume. As brick-and-mortar stores temporarily closed and consumers became hesitant to venture out, renters increasingly turned to online shopping.

Industry Trends Report | Week of Oct. 19

By Peter Jakel on October 21, 2020 • ( Leave a comment )

Building a CRM playbook, implementing new technologies in a scaled back manner, dealing with more support animal accommodation requests, suburban apartment growth, affordable housing opportunities and Gen Z fitness preferences headline this edition of the Industry Trends Report.

Reducing The Stress Surrounding Emotional Support Animal Requests

By Vince Wong on October 20, 2020 • ( Leave a comment )

There is no disputing that apartment operators have experienced a significant increase in emotional support animal accommodation requests in recent years. These can be a source of stress for onsite teams, but they don’t have to be. Policing these requests isn’t the best solution.

The Value of a CRM Playbook

By Andrew Ruhland on October 16, 2020 • ( Leave a comment )

A CRM is a tool that allows multifamily operators to organize and manage interactions with prospects and current residents across communication channels. The playbook is a comprehensive plan devised by the operator to guide a leasing team’s use of the CRM.

The Right Mindset for Making It through the Pandemic

By Todd Katler on October 15, 2020 • ( Leave a comment )

One of the keys to successfully adapting to the pandemic is to realize that nothing has to be set up perfectly before implementation.
Self-guided tours were certainly becoming more common in multifamily before COVID-19. With social distancing, the adaption of them has accelerated.

For Gen Z Renters, Wellness Choices Go Beyond The Gym

By Andrew Ruhland on October 15, 2020 • ( Leave a comment )

Healthy amenity programming, HVAC equipment that provides fresh air, and outdoor space. Those are a few of the wellness choices that Gen Z renters are looking for in their apartment communities today, according to leading multifamily developers, operators, and designers.

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Ops/Marketing »

Industry Trends Report | Week of March 1

Industry Trends Report | Week of February 22

How Multifamily Pandemic Investments Are Changing the Industry

Industry Trends Report | Week of February 15

Industry Trends Report | Week of February 8

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