Onsite teams in multifamily

Supporting and Optimizing Your On-Site Teams

If we look back at how the industry operated two or three decades ago, we might realize hiring and training practices haven’t deviated much since then. So in some ways, the industry’s relationship with existing associates and potential new associates is in need of a reboot.

Four Stages of Revenue Recovery and Their Success

When faced with delinquent renters, owner/operators and onsite teams can face up to four stages of revenue recovery. The quicker each stage is addressed, the quicker it may be resolved. Early and automated communication with the resident is key to achieving success, and recovering lost revenue.

Building Tenured Multifamily Teams

It appears that hiring and associate retention will dominate multifamily conversations for the year. Turnover rates for the industry were high even before the pandemic and the Great Resignation, but the current workforce landscape has left owner/operators scrambling to staff property teams.