Grace Hill and iEmpathize explore the issue and expand education on human trafficking for members of the multifamily community. Grace Hill also released an e-book companion to the webinar that touches on the issue, the signs and what to do.
There’s been no slow-down of all-things-fast. As the demand for immediate information, data and results becomes more prevalent in the multifamily industry, operators are faced with the challenge of leveraging technology to engage and support their onsite teams.
If we look back at how the industry operated two or three decades ago, we might realize hiring and training practices haven’t deviated much since then. So in some ways, the industry’s relationship with existing associates and potential new associates is in need of a reboot.
When faced with delinquent renters, owner/operators and onsite teams can face up to four stages of revenue recovery. The quicker each stage is addressed, the quicker it may be resolved. Early and automated communication with the resident is key to achieving success, and recovering lost revenue.
It appears that hiring and associate retention will dominate multifamily conversations for the year. Turnover rates for the industry were high even before the pandemic and the Great Resignation, but the current workforce landscape has left owner/operators scrambling to staff property teams.