All the multifamily news you need
Trash management is a frontline resident touchpoint that shapes the perceptions of service quality, community pride and overall satisfaction. When bins overflow, the impact can be immediate and emotional. Don't fix the problem right away; you can almost guarantee a significant uptick in posts about it.
To legally operate a taxi in New York, you need a medallion. A decade ago, the cost of a medallion for a single cab was about $1M. They were an investment in a cabbie's future and retirement. Today, you can buy one for less than $200K. The decline…
If Delta Airlines was a multifamily community, 41% of its income would be rentable items. That's right. Delta's earnings statement from Q1 2025 shows that 41% of the airline's total income comes from ticket-related premium products. Technology makes it happen, and multifamily needs to follow that flight path.
Grace Hill CEO Kendall Pretzer addresses some of the pressing hurdles facing the multifamily industry in technological integration. She also emphasizes the importance of benchmarking tools to foster community and drive property performance, and how her company is setting the stage for growth to help multifamily face industry…
Authentic storytelling has a powerful ability to deepen resident engagement in multifamily communities. When people open up about their experiences and perspectives, it fosters a shared identity that brings residents together and encourages everyone to get involved in community activities.
The top storylines in multifamily this week are third-party management, more 2025 goals, multifamily priorities, happier teams and residents, AI in real estate decisions, pricing algorithms, three-day evictions bill, Grace Hill names new CTO and VP of Growth and housing starts favor multifamily and BTR.
In the realm of property management, rentable amenities present an often-overlooked revenue opportunity. It's not that residents don't want to use these spaces, it's often a matter of not knowing how. These items can generate new income streams while enhancing the resident experience.
We can all agree that both resident and employee satisfaction are important to maintaining the balance in happiness within a community. When leasing teams are overwhelmed, they can't provide those critical social interactions with residents. When residents don't feel a connection with the community, they are less likely…