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When grounded in strong methodology, surveys provide a reliable lens into what residents truly value and where communities can improve. By reclaiming the integrity of surveys and applying them thoughtfully, operators can move beyond surface-level online scores and turn resident feedback into significant, actionable insight.
Multifamily's top storylines this week are Kairoi Residential is an NMHC top manager, single-family rent growth slides, local staffing shortages threaten development, resident voices the best renewal asset, the rising fraud threat, multifamily misconceptions, too much tech, monitoring insurance coverage and calibrating marketing.
Actively gathering and acting on resident feedback is essential for improving leasing outcomes, enhancing everyday living experiences and driving lease renewals. Traditional, one-time surveys are no longer sufficient; instead, frequent, targeted pulse surveys and regular check-ins provide timely insights into resident satisfaction.
Grace Hill announced the launch of its new KingsleySurveys Partner Program. Leveraging KingsleySurveys' industry-leading analytics platform, the program helps multifamily and commercial real estate (CRE) property managers respond to resident and tenant feedback with targeted solutions.
Grace Hill announced the winners of the 2025 Kingsley Excellence Awards and the 2024 Ellis Customer Experience Best in Class Award for Resident Surveys, which both honor property management companies that have excelled in providing a positive resident experience and created exceptional brand loyalty.
Grace Hill announced that the company won the 2024 NAA Excellence Award in the Supplier Company of the Year category. Grace Hill was selected based on its ability to adapt to the shifts in the multifamily industry landscape and provide its clients with the most comprehensive solutions.
Effective data collection can enhance the resident experience and improve property management. This not only boosts satisfaction but also strengthens the relationship between residents and management, ultimately enhancing the community's reputation and retention rates.
Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2024 Kingsley Excellence Awards and the 2023 Ellis Customer Experience Best in Class Award for Resident Surveys.