Category: Centralization

Industry Trends Report |Week of May 8

The top storylines in multifamily this week are tenant satisfaction and renewal rates, electrical issues, proactive leasing, the customer experience, income verification, centralized leasing, the constitutionality of rent stabilization, apartment maintenance expenses and Montana blocks rent control.

Industry Trends Report |Week of May 1

The top storylines in multifamily this week are apartment transactions, pressure on PMs to maintain profits, residential conversions, maintenance centralization, paths to efficiency, tips for effective reputation management, home-buying pessimism and the Fed unleashes a 10th interest rate hike.

Many Paths to Efficiency

In the name of efficiency and improved customer and associate experiences, many operators are centralizing leasing and maintenance. Firms that have undertaken the centralization plunge detail how they’ve structured their operations, along with their successes and challenges.