News, Analysis and Perspective for Multifamily
The top storylines in multifamily this week are pet restrictions, outdoor amenity conversions, transit-oriented development, proptech challenges, selecting the right chatbot, variable-capacity tech for HVAC, construction report, housing affordability and criminal background checks.
Service providers in any industry know the secret to repeat business is rooted in how they treat their customers. Regardless of the product, customers expect a top-tier experience throughout their entire purchasing cycle, from the initial search to post-purchase and all the interactions in between.
Grace Hill, the innovator of customer management solutions for multifamily real estate, today announced the launch of text/SMS survey delivery for KingsleySurveys. This new delivery option enables multifamily property managers to increase the number of survey responses from campaigns.
The top storylines in multifamily this week are the Atlanta market, the perils of "unbroken" solutions, millennials and renting, being hardware agnostic, renewals, website accessibility, headwinds and tailwinds in multifamily, rising rents and construction surges.
When things are going well, people tend to let them be. “If it ain’t broke, don’t fix it” is the standard approach when everything flows smoothly. But, what if those “unbroken” solutions are actually causing hidden problems because all the focus is placed on other things?
The top storylines in multifamily this week are rent reporting to credit bureaus, smoke-free apartments, net operating income, flexible rent payments, app tech that drives resident retention, ChatGPT uses and risks, construction soars, higher-income renters increasing and student housing rent growth.
Like many apartment markets across the U.S., metro Atlanta has seen its performance cool somewhat recently in the midst of inflation and overall economic uncertainty. During the fourth quarter of 2022, same-store effective asking rents for new leases in the area increased by 4.1% year-over-year.
Today's prospective renter experience barely resembles the traditional model deployed in recent decades. It is now fully mobile and self-sufficient, and empowers renters with more control over the process from Day 1. So why does the post-move-in resident app experience often become so convoluted?