by Darcey Leach
Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, announced that the company won the 2024 National Apartment Association (NAA) Excellence Award in the Supplier Company of the Year category. NAA’s annual Excellence Awards program recognizes outstanding performance and leadership across the rental housing industry – celebrating communities, industry professionals and affiliated apartment associations that make unique contributions to the industry. This year’s award recipients were formally recognized at a ceremony during Apartmentalize, NAA’s annual conference and exposition, held June 19 – 21 in Philadelphia.
“NAA extends congratulations to Grace Hill for being selected as a 2024 NAA Excellence Awards Winner,” said NAA President and CEO Bob Pinnegar. “This award speaks to your resolute effort and commitment to improving the rental housing industry. We thank you for your contributions and continued leadership.”
Grace Hill was selected based on the company’s ability to adapt to the continuous shifts in the multifamily industry landscape and provide its clients with the most comprehensive and up-to-date policies and online training, as well as industry-leading survey solutions and mystery shopping. In the last year, Grace Hill has taken several steps to bolster its solutions and offer customers a more holistic picture of their employees and their business, helping to improve property performance, reduce risk and support employee success.
“We’re honored that the NAA has recognized our efforts and our dedication to providing customers with solutions around the critical issues our industry faces,” said Kendall Pretzer, Grace Hill CEO. “The expansion and evolution of these performance solutions is more critical than ever as multifamily sees increased competition for renters and top industry talent. Through partnerships with Grace Hill, owners and operators have the data and tools to achieve optimal property performance and increase employee engagement.”
In the last 12 months, Grace Hill has launched several initiatives to elevate the industry:
- The KingsleySurveys Employee Engagement Program was introduced to provide critical sentiment data to companies and help employees feel valued and productive in reaching their growth potential. The program provides survey options at critical touch points, including recruiting, onboarding, training and offboarding.
- The company also recently unveiled an enhanced online reputation management solution designed to help multifamily communities effectively manage their online reviews and protect property brands in order to attract new residents.
- Rolling out throughout 2024, Performance HQ is a powerful ecosystem that provides operators with enhanced user management, automated assignments, secure acknowledgments and visual dashboards that maximize employee efficiency, development and compliance.
In 2023, Grace Hill conducted over 15 webinars, each providing actionable insights in the multifamily industry. All Grace Hill webinars are free of charge to attend and participate, even if the attendee is not a customer. Topics ranged from thought leadership and trends to multifamily solutions, and guests included the top thought leaders in multifamily, as well as talent and training industry leaders. These webinars are another way Grace Hill amplifies the level of education provided to all industry professionals.
Grace Hill developed several new policies for the industry including a Meth Lab Emergency Procedure, a Diversity, Equity, Inclusion and Belonging (DEIB) Employee Manual, a Privacy, Personal, and Sensitive Information Manual, as well as a sample industry policy on mental well-being in the workplace in partnership with NAA. This mental health policy content can be accessed for free by any NAA member, and can also be customized to align with their organization’s policies and procedures.
Through Grace Hill’s partnership with the National Apartment Association Education Institute (NAAEI), Grace Hill’s Visto offers industry-leading accreditation for diverse multifamily career paths, from leasing and community management to maintenance technicians, to develop high-performing property management professionals. Grace Hill also sponsors NAA affiliate associations, including the Atlanta Apartment Association, Texas Apartment Association, Florida Apartment Association and the Virginia Apartment Management Association.
Grace Hill is committed to making a positive corporate and community-based impact. 2023 marked the second annual Impact Hero Awards Program that recognizes individuals at Grace Hill client companies who go above and beyond to help others and make a difference in their local community. Grand Prize winners receive a $3,500 donation to the charity of choice, while First Runner Up and Second Runner Up receive a $2,000 and $1,000 donation to the charity of choice, respectively. This program and additional Grace Hill philanthropic efforts have been featured by NAA Gives for the past two years.
In 2023, Grace Hill served over 2,000 clients and completed more than 3 million courses. Our organization has developed hundreds of detailed policies and job descriptions. We’ve conducted thousands of mystery shops for our clients, and our surveys have reached more than 7 million residents and nearly 20,000 real estate professionals.