by Paul Willis

Like any industry, residential building operators saw their entire work lives change in a matter of weeks at the onset of the pandemic. There were obstacles aplenty. Managers had to adjust to working with smaller property management teams—or in some cases, with teams almost exclusively offsite—while dealing with higher occupancy levels than ever. There was also a lot of turnover to deal with. A recent survey by Entrata, a multifamily property management software provider, found that COVID-19 had a significant impact on nearly half (42 percent) of renter’s short-term housing plans, including the need to pursue cheaper rental accommodations or move in with relatives or friends. 

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