by NAA Staff

As the saying goes, “You never get a second chance to make a first impression.” And the first impression you make on a new associate can have major implications for their job satisfaction and performance. Add it all up, and you need to have a high-quality onboarding program.

Nicole Zdeb, Vice President of People Support at Birchstone Residential, discusses onboarding and new hires as well as the importance of having processes in place to ensure a new employee’s success.

Read Nicole Zdeb’s Q & A in UNITS Magazine.