The top storylines in multifamily this week are tenant satisfaction and renewal rates, electrical issues, proactive leasing, the customer experience, income verification, centralized leasing, the constitutionality of rent stabilization, apartment maintenance expenses and Montana blocks rent control.
What Multifamily Can Learn About Customer Experience
Focusing on that customer experience creates a long-term impact on new leases, renewals, resident retention, and better reputation. Multifamily can leverage some impactful strategies from other industries to deliver a better experience to renters.
Rent Reporting Continues to Build Momentum
Momentum is growing among public officials, as well as members of the apartment industry, that residents who pay their rents on time and in full should see a corresponding benefit to their credit histories. Less than 10% of renters currently see payment history reflected in their credit histories.
Industry Trends Report | Week of December 12
The top storylines in multifamily this week are successful EV charger installation, how e-commerce can help property managers, technology’s impact in multifamily in 2023, addressing supply chain issues, rent control measures in 2023 and the multifamily outlook for the next year.
Industry Trends Report | Week of October 31
The top storylines in multifamily this week are giving a warm welcome to new hires, the new customer experience, the power of tech, renters and the 2022 elections, the coming multifamily down cycle and promoting responsible pet ownership.
Industry Trends Report | Week of July 25
The top storylines in multifamily this week are balancing technology and human interaction, proptech for a touchless experience, resident dissatisfaction, application fraud increases, the fed hikes rates again and multifamily needs four million units in the next decade to meet demand.
Personalizing The Customer Journey
In today’s world customers of any industry are being catered to on a more personal level than ever before – especially when it comes to the online shopping experience. As with anything that eases a customer’s experience, that personalization is no longer a bonus, it’s now expected.